SHIPPING & RETURNS

We ship parcels across Australia.
  • A flat rate of $10 per parcel are charged for standard delivery times, across Australia.
  • Shipping is FREE for all product orders over $150.
Order dispatch

All orders will be dispatched within 48 hours, Monday to Friday via a regular postal service, unless it’s a public holiday.

Unfortunately, we currently do not ship orders outside of Australia, however we do delivering gifts and toy products, within Australia, to the families and friends of our international customers.

Parcel Safety

All parcels send by us needs to be signed for upon receipt. Our courier has been instructed to not leave parcels at your delivery address if it cannot be signed for. If you are absent from the premises you will instead be left a card advising you to reschedule delivery.

You can choose to allow our courier to leave the consignment at your premises should no one be available to sign for the parcel. This is called Authority to Leave. If you are happy for your items to be left in a safe spot you can request this by placing a comment in the box at checkout, such as leave parcel at front door if not at home. In doing so, you assume all responsibility for the delivery of the parcel.

Calling cards

If you are left a calling card, please be prompt in making contact with the carrier to ensure your parcel is delivered to you. Delays in doing so may result in the parcel being returned to us. In such cases a $30 admin fee will be charged as well as the additional postage fees to resend the parcel again.

Tracking of parcels

Your order is able to be tracked using the courier tracking systems. Once your order has been dispatched you will be e-mailed a confirmation and tracking number so you can track your parcel.

Occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances we will not be held liable for or provide compensation for the delay or any resulting inconvenience.

Order your gifts with us!

Gifts are so important, especially for the young recipient! We recognise the importance and we will take extra care in packing and wrapping your purchases.

We will wrap it for FREE and we will dispatch your order without an invoice. You can even add a short message to be placed on a small gift tag. Use the information box during checkout.

Invoices will be emailed to the customer who placed the order.

We aim to ensure that our customers are happy with the items purchased from our online store and they are enjoyed by the end recipients.

If you are not happy with your purchase, you are able to return the goods to us within 14 days of receipt.  A full refund or exchange will be issued. Please note this will not include original postage costs.  The return of goods due to cancellation of order or change of mind will be at the purchaser’s expense.

All returns MUST include the manufacturer’s original packaging. Returned items must be sent back with original wrapping unopened, in a saleable condition.

This does not apply to defective or faulty products. Please contact us to discuss the issue with a defective or faulty product and arrange for it’s return and repair or replacement.

We do realise that sometimes things go wrong and we are here to assist.

Please follow the following instructions if goods are damaged:

Please sign to accept, but note / comment in writing next to signature that the goods are damaged. If you sign for the goods in ‘Good Condition’ you will not be able to process a claim.

All claims must be received within 7 days of the delivery, by contacting us at info@educationaltoysonline.com.au. We will not be able to process claims received after this date.

All claims must be supported with photographs of packaging (whole parcel, not just damaged parts) as well as the items that’s damaged.

WE ARE HERE TO HELP!

Our customers are important and we are here to assist you with any questions, information and/or orders.

Give us a call today!

CONTACT US TODAY

PRODUCTS ON SALE

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